At EZI Foods we want you to be happy with every order. Because we sell food and consumable grocery products, some items cannot be returned once opened, for health and safety reasons.
Damaged, incorrect or spoiled items
If any item arrives damaged, incorrect, expired or in unsatisfactory condition, contact us within 48 hours of delivery and we will make it right with a replacement, a full refund for that item, or store credit.
Please send your order number, a photo of the item and packaging, and a short description of the issue to order@ezifoods.com.
Items that cannot be returned
- Food or beverage items that have been opened, used or partially consumed
- Items where the tamper seal or original packaging has been broken
- Items stored improperly after delivery
- Items reported more than 7 days after delivery
Unopened items
Unopened, undamaged, non-perishable items in their original sealed packaging may be returned within 7 days of delivery. The customer is responsible for return delivery costs unless the return is due to our error.
Order cancellations
You may cancel an order at no cost any time before it is dispatched.
How refunds are issued
- Refunds go back to the original payment method
- Please allow 5–10 business days for the refund to appear
- Where a currency conversion applied, the refunded amount may differ slightly due to exchange-rate movement. This is set by your bank, not by EZI Foods.
- Delivery charges are refunded only where the entire order is cancelled due to our error
EZI Foods · order@ezifoods.com · 1 (868) 776-5299