Privacy Policy

EZI Foods (“we”, “us”) respects your privacy. This policy explains what information we collect when you use our website, why we collect it, and what we do with it.

Information we collect

Information you give us: name, email address and phone number; delivery and billing address; order details and purchase history; and any messages you send us.

Information collected automatically: device and browser type, IP address, pages visited, and how you found us. This is collected via cookies and analytics tools.

Payment information: we do not collect or store your full card details. All payments are processed by our payment provider on their secure, encrypted systems.

Why we use your information

To process, prepare and deliver your orders
To contact you about your order or a delivery issue
To provide customer support
To improve our product range, pricing and website
To send you offers and updates — only if you have opted in
To meet legal, tax and accounting obligations

Who we share it with

We share information only where necessary, with payment providers, delivery and courier partners, service providers acting on our instructions, and authorities where required by law. We do not sell your personal information.

Cookies and tracking

We use cookies to keep your shopping cart working, remember your preferences and understand how the site is used. We may use Google Analytics and the Meta (Facebook) Pixel to measure traffic and advertising performance. You can block or delete cookies in your browser settings.

How long we keep it

We keep order records for as long as needed to fulfil the order and to satisfy legal, tax and accounting requirements. Marketing contact details are kept until you unsubscribe.

Your rights

You may ask us to see, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact order@ezifoods.com and we will respond within a reasonable time.

Security

We use encrypted connections (HTTPS) and work only with reputable payment providers. No system is completely secure, but we take reasonable steps to protect your information.